EV Charger Fault Finding
Qualified electricians investigate and diagnose EV charger faults across the North East.
If your EV charger has stopped working, is tripping your consumer unit or displaying an error, My EV Box can investigate the fault. All diagnostic work is carried out by Grays Electrical and Compliance Ltd — qualified electricians with extensive experience in EV charge point systems.
EV Charger Fault Diagnosis and Investigation
EV charger faults can arise from a range of causes — a fault in the charger unit itself, a problem with the dedicated circuit, an issue with protective devices at the consumer unit, or a communication error between the charger and the vehicle or network. Identifying the source of the fault requires a qualified electrician with knowledge of EV charge point systems.
My EV Box carries out EV charger fault finding across Hartlepool, Teesside, County Durham, Sunderland, Newcastle and surrounding areas. We investigate the fault, identify the cause, advise on the required remedial action and carry out repairs or replacements where practical.
We work on chargers from a range of manufacturers. Where a fault is manufacturer-specific and requires warranty repair through the manufacturer's service network, we advise on the appropriate course of action.
What's Included
Every job is carried out by Grays Electrical and Compliance Ltd — fully qualified and approved.
Electrical Circuit Diagnosis
We test the dedicated EV charger circuit, protective devices and wiring to identify any electrical faults.
Charger Unit Assessment
The charge point unit is assessed to determine whether the fault is in the unit itself or in the surrounding electrical installation.
Consumer Unit Investigation
Where the charger is tripping a breaker or RCD, we investigate the cause including earth fault and overload conditions.
Qualified Electricians
All fault finding is carried out by qualified electricians — not field service technicians. We understand the full electrical installation context.
Repair or Replacement Advice
Following diagnosis we advise clearly on whether repair, replacement or manufacturer warranty action is the appropriate outcome.
NICEIC Approved
Any remedial electrical work carried out as part of the fault finding visit is completed to NICEIC approval standards.
Typical Pricing
Standard home EV charger installations start from approximately £749, subject to charger model, cable length, cable route, electrical supply and review of photographs or a site survey.
This is an approximate starting point only. Prices for commercial, multi-point and specialist installations are provided on quotation. The company is not VAT registered.
Upload Photos for a QuotationWhy Choose My EV Box?
Qualified, approved and local — every installation meets NICEIC standards.
NICEIC Approved Contractor
All our electrical work meets NICEIC approval standards, giving you confidence in compliance and quality.
OZEV Approved Installer
As an OZEV approved installer we complete all required certification and documentation for EV charge points.
Founder with 30+ Years' Experience
Our founder has over 30 years of experience in the electrical industry.
Local North East Contractor
We are a local business — not a national subcontractor. You deal with us directly from first contact to certification.
Domestic and Commercial
We carry out single domestic installations and larger multi-point commercial and workplace charging projects.
Full Testing and Certification
Every installation is tested, certified and documented. DNO notification is arranged where required.
Fully Insured
All our work is covered by appropriate public liability and employers' liability insurance for complete peace of mind.
Professional Aftercare
We provide professional aftercare following every installation. Our team is on hand to help with any questions after completion.
Our Process
We use a photo-based quotation process — a qualified electrician reviews your photographs before any work begins. No salesperson visits.
- 1
Complete the online quotation form with your vehicle details and property information.
- 2
Upload safe photographs of your consumer unit, electricity meter and the intended charger location.
- 3
A qualified electrician personally reviews your photographs and details — no automated system.
- 4
You receive a provisional quotation based on the review.
- 5
A site survey is arranged if required to finalise pricing before work begins.
- 6
Installation is carried out at a time convenient to you.
- 7
The installation is tested in full and an Electrical Installation Certificate is issued.
- 8
DNO (Distribution Network Operator) notification is submitted where required.
Frequently Asked Questions
Chargers We Install
Ready to Get Started?
Upload a few photographs and a qualified electrician from Grays Electrical and Compliance Ltd will review your details and provide a quotation. No salesperson will visit.